FAQ
Orders and Payments
How do I place an order?
Orders can be placed directly with our sales team. Visit our store at 510 W Reno in downtown Oklahoma City; call 405-236-3166; or email [email protected] or [email protected].
Do I need to pay a deposit?
Yes. A 50% deposit is required for all Corporate Orders.
When is full payment due?
Full payment is required before delivery.
What payment methods do you accept?
We accept payment via credit card, cash, corporate check or ACH/EFT.
Do you charge sales tax?
Yes, sales tax is calculated based on the location to which the order is delivered. Tax-exempt entities require a valid resale or tax exemption certificate at the time of the order.
Delivery and Installation
What are your delivery fees?
Delivery fees depend on location:
- Local OKC: 9% of total, $45 minimum
- Edmond, Harrah, Mustang, Newcastle, Norman, Piedmont, Yukon: 9%, $60 minimum
- Zone 2: 9% + $70
- Zone 3: 9% + $100
- Zone 4: 9% + $150
- Zone 5: Quote required
Do you offer installation or upstairs delivery?
Yes. Installation is included with the delivery fee except in the case of wall-mounted items. Upstairs deliveries without an elevator and special delivery times outside normal business hours require a custom quote. Ask your salesperson for pricing.
Can I schedule a specific delivery time?
Delivery times are based on the order of the delivery schedule for the day. Special delivery times can be arranged in advance and may include an additional fee.
Returns, Exchanges & Cancellations
Can I return a product?
Yes, under these conditions:
- Request must be made within 5 business days of delivery
- Item must be new and unused
- A 20% restocking fee applies
- Pickup fees may apply
- Initial delivery fees are non-refundable
What items are final sale?
Used items, clearance items, and all custom orders.
How are refunds issued?
Refunds will be processed within 7 business days by credit card or mailed check.
What if my item arrives damaged?
Inspect deliveries immediately. Report damage to both the delivery team and us right away so we can resolve the issue quickly.
Can I exchange an item instead of returning it?
Exchanges may be possible if the product is in new condition and eligible under the return policy. Restocking and pickup fees still apply.
Can I cancel my order?
If the order hasn’t been submitted to the vendor, yes.
If it has already been submitted, you’ll be charged for any actual costs incurred up to that point. Documentation is available upon request.
Can I cancel a custom order?
No. Custom orders cannot be canceled once production has started.
Warranties and Support
Do your products come with warranties?
Select products include manufacturer warranties. We’re happy to help you with any claims.
Still have questions?
Call us at 405-236-3166 or stop by the showroom. We’re here to help!
Showroom
Is the Showroom available to the public?
Yes, our showroom is open to the public Monday through Friday from 8:00 AM to 5:00 PM, excluding major holidays. We offer both new and used items on display. Our sales team is available to guide you through in-stock products as well as samples for custom orders.
Do you have office products for home offices?
Yes – we carry a wide selection of products suited for both corporate and home offices. We even stock compact and space-saving options ideal for dorm rooms, apartments, and shared living spaces.